FAQ

Customers can return unworn shoes for a refund or exchange for a different size or color within 45 days. Final Sale items are not eligible. We partner with Happy Returns to offer safe, contactless, and sustainable returns and exchanges. With over 2,600 drop-off locations nationwide, Happy Returns makes returns and exchanges easy.
Click here to get started or visit our Returns + Exchanges page for more info.

To be more eco-friendly, we are removing packing slips from our orders. But no worries – you will only need your order number (listed on your order confirmation email) or your email address and your shipping zip code to start the return process.

Shipping Rates

Standard
$9.95
Delivers in 3-7 business days

Second Day
$12.00
Delivers in 2-3 business days

Next Day
$23.00
Delivers in 1-2 business days

We must accept your order by 11:00 AM central time Monday through Friday in order for you to receive your order by the 2nd business day or next business day (PM). We do not deliver on Saturdays, Sundays or national and federal holidays. Ships Mon–Fri to US addresses only.

We ship to P.O. boxes via economy shipping only; expedited options unavailable. Cannot deliver to APO/FPO military addresses.

Order confirmation sends immediately; tracking email sends once warehouse dispatches.

Alaska & Hawaii orders require expedited shipping plus $5.50 per item surcharge.

We’ve partnered with Extend to offer Shipping Protection – coverage for lost, stolen, or damaged packages. If something goes wrong during shipping, Extend makes it easy to file a claim and get a resolution.

If you purchased Extend Shipping Protection file a claim here.

If you skipped protection you may still report issues here.

Click here to track your order. Shipping confirmation email sends once dispatched. Allow up to 3 business days for tracking data to populate after ordering.

Carrier delays (FedEx/USPS) may cause later arrivals; we appreciate your patience.

Defective footwear may be sent to warehouse for inspection. No repair service or replacement parts offered; warehouse makes final refund eligibility call.

Ship to:
Dr. Scholl’s Shoes Nushoe
8534 Siempre Viva Dr.
San Diego, CA 92154

Print a Defective Product Return Form and follow instructions. Defective returns only qualify for refunds, no exchanges. Use traceable insured shipping; we are not liable for lost shipments.

Customers can exchange unworn shoes for different size/color of equal/lower price within 30 days. Final Sale excluded. Different styles require return + new order. Happy Returns drop-off locations available.
Click here to start or view Returns + Exchanges page.

Orders have a 1-hour cancellation window after placement. After that window you must return via mail. View full cancellation instructions.

Orders may cancel due to security audit verification checks or post-order inventory depletion. A cancellation email will state exact reason.

Email us or call 1-800-558-7614.

Hours:
Mon–Fri: 9AM–6PM CT
Sat:10AM–5PM CT

Since Jan 1, 2015 we collect sales tax nationwide where required; rate calculated by shipping zip code.

We accept Visa, MasterCard, Amex, Discover, PayPal, Google Pay.

Card errors usually stem from mismatched name, billing address, number, CVV or expiry. Confirm details or contact your bank if issues persist.

See our Privacy Policy for payment data security details.